"Stapleton, James J" <br/><br/>
Executives guide to knowledge management  the last competitive advantage 

 - New Jersey  John Wiley  2003 
 - "xx,236p. : ill. ;" 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0471229253 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Information resources management<br/>Knowledge management