Venkata Ramana V <br/><br/>
Customer relationship management  a key to corporate success 

 - New Delhi  Excel Books  c2003 
 - "xix,368p. : ill. ;23.5cm." 
<br/><br/><label>ISBN: </label>8174463216 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management