"Harrington, James H" <br/><br/>
Business process improvement  workbook documentation analysis design and management of bus 

 - New York  Mcgraw Hill  1997 
 - "xix,314p. : ill. ;24cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0070267790 
<br/><br/><label>Subjects--Topical Terms: </label><br/>"Production management--Quality control--Handbooks, manuals, etc."<br/>"Quality control--Handbooks, manuals, etc"