TY  - BOOK
AU  - "Harrington, James H"
AU  - "Esseling, Erik K C"
AU  - "Van Nimwegen, Harm"
TI  - Business process improvement
SN  - 0070267790
CY  - New York
KW  - "Production management--Quality control--Handbooks, manuals, etc."
KW  - "Quality control--Handbooks, manuals, etc"
N1  - includes index
ER  -