"Smith, Howard" <br/><br/>
Business process management  the third wave 

 - Tampa  Meghan-Kiffer Press  2003 
 - "xvi,292p. ;23.5cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0929652339 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information resources management<br/>Management information systems (MIS)<br/>Organisational change<br/>Reengineering (Management)<br/>Strategic planning<br/>Technological innovation