TY  - BOOK
AU  - "Smith, Howard"
AU  - "Fingar, Peter"
TI  - Business process management
SN  - 0929652339
CY  - Tampa
KW  - Information resources management
KW  - Management information systems (MIS)
KW  - Organisational change
KW  - Reengineering (Management)
KW  - Strategic planning
KW  - Technological innovation
N1  - includes index
ER  -