"Besterfield, Dale H" <br/><br/>
Total quality management 

 - 3 
 - Delhi  Pearson Education  c2003 
 - "xi,640p. : ill. ;24cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>8129702606 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management