"Lynch, James J" <br/><br/>
Customer loyalty and success 

 - 1 
 - London  Macmillan  1995 
 - "xiv,292p. : ill. ;22cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0333639103 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Customer service