Central Library - Coimbatore

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21.
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"Wide angle vision : beat your competition by focusing on fringe competitors,lost customers and rogue employees" by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; John Wiley ; c1996
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-22-R2 005.346 N6.

22.
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Beyond customer satisfaction to customer loyalty the key to greater profitability by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; American Management Association ; c1996
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-39-R1 005.658.818 N6.

23.
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Customer focused marketing : actions for delivering greater internal and external customer satisfaction by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Mcgraw Hill ; c1993
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-22-R2 005.346 N3.

24.
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Customer service operations the complete guide by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; Amacom ; c1991
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-39-R1 005.658.818 N1.

25.
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AMA handbook for customer satisfaction complete guide to research planning and implementation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: USA ; NTC Business Books ; 1993
Availability: Items available for reference: AMRITA SCHOOL OF BUSINESS: Not for loan (1)Location, call number: RM19-R2 005.658.8 N3.

26.
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Aftermarketing : how to keep customers for life through relationship marketing by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chicago ; Irwin ; 1995
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-22-R2 005.346 N5.

27.
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Customer loyalty how to earn it how to keep it by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; Lexington Books ; c1995
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-39-R1 005.658.818 N5.

28.
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Making customer satisfaction happen strategy for delighting customers by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Chapman And Hall ; c1994
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-39-R1 005.658.818 N4.

29.
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Creating customer value the path to sustainable competitive advantage by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Ohio ; Thomson Executive Press ; c1995
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-39-R1 005.658.818 N5.

30.
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Profitable customers how to identify develop and retain them by
Edition: 2
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi ; Kogan Page ; 1999
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-39-R1 005.658.818 N9.

31.
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101 ways to boost customer satisfaction by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi ; Kogan Page ; 2001
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-22-R2 005.346 P1.

32.
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Measuring and managing customer satisfaction going for the gold by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi ; Wheeler ; c1996
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-22-R2 005.346 N6.

33.
Marketing connecting with customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey ; Prentice Hall ; c1999
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-22-R2 005.346 N9.

34.
Satisfaction : a behavioral perspective on the consumer by Series: Mcgraw Hill Series In Marketing & Advertising
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; Mcgraw Hill ; c1997
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-22-R2 005.346 N7.

35.
Job satisfaction application assessment causes and consequences by Series: Advanced topics in organizational behavior
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Sage ; 1997
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: G-11-R5 158.7 N7.

36.
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8th habit : from effectiveness to greatness by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; Simon And Schuster ; c2004
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (2)Location, call number: G-13-R4 159.923 P4, ...

37.
Agenda what every business must do to dominate the decade by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Business Books ; 2001
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-20-R5 005.323.3 P1.

38.
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Improving customer satisfaction loyality and profit an integrated measurement and management system by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco ; Jossey-Bass ; c2000
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-22-R2 005.346 P0.

39.
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Solution-centric organization by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi ; Tata Mcgraw Hill ; c2006
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-38-R5 005.658.81 P6.

40.
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Mass affluence 7 new rules of marketing to today's consumer by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston ; HBS Press ; c2004
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-35-R3 005.658.8 P4.

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