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41.		Creating customer delight : the how and why of CRM by Rakesh Seth Kirti Seth Material type: Text Publication details: New Delhi ; Sage ; 2005 Availability: Items available for loan: AMRITA SCHOOL OF ENGINEERING (1)Location, call number: GM22R3 005.346 P50. Place hold Save to lists Add to cart (remove)
42.	Image from Amazon.com	Microsoft dynamics CRM 2011 : step by step by Snyder, Mike Landers, Brendan Steger, Jim Material type: Text Publication details: New Delhi ; PHI Learning ; 2012 Availability: Items available for loan: AMRITA SCHOOL OF ENGINEERING (1)Location, call number: CS116-R3 004.9:005.912.2 Q20. Place hold Save to lists Add to cart (remove)
43.	Image from Amazon.com	Practical zendesk administration by Vaughan, Stafford Material type: Text Publication details: New Delhi ; Shroff Publishers ; 2013 Availability: Items available for loan: AMRITA SCHOOL OF ENGINEERING (1)Location, call number: CS4-R2 004:659.2 Q30. Place hold Save to lists Add to cart (remove)
44.	Image from Amazon.com	Microsoft dynamics CRM 2011 : unleashed by Wolenik, Marc Bhaiya, Rajya Sinay, Damian Material type: Text Publication details: New Delhi ; Pearson Education ; 2013 Availability: Items available for loan: AMRITA SCHOOL OF ENGINEERING (1)Location, call number: CS116-R3 004.9:005.912.2 Q21. Place hold Save to lists Add to cart (remove)
45.	Image from Amazon.com	The Customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers by Reza Soudagar Hildebrand, Volker G Vinay Iyer Material type: Text Publication details: New Delhi ; Tata McGraw Hill ; 2012 Availability: Items available for loan: AMRITA SCHOOL OF ENGINEERING (1)Location, call number: GM39R1 005.658.818 Q20. Place hold Save to lists Add to cart (remove)