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	1.	Image from Amazon.com	Operations management customer focused principles by "Schonberger, Richard J" "Knod, Edward M" Edition: 6 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago ; Irwin ; 1997 Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-23-R2 005.5 N7. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Operations management meeting customers demands by "Schonberger, Richard J" "Knod, Edward M" Edition: 7 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston ; Mcgraw Hill / Irwin ; 2001 Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-23-R4 005.5 P1. Place hold Save to lists Add to cart (remove)

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