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	1.		Lessons from the nordstrom way how companies are emulating the 1 customer service company by "Spector, Robert" Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York ; John Wiley ; c2001 Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-39-R1 005.658.818 P1. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	The nordstrom way : the inside story of America's #1 customer service company by Spector, Robert McCarthy, Patrick D Edition: 2 Material type: Text Publication details: New Delhi ; Wiley India ; 2000 Availability: Items available for loan: AMRITA SCHOOL OF ENGINEERING (1)Location, call number: GM39R1 005.658.818P00. Place hold Save to lists Add to cart (remove)

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