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1.	Image from Amazon.com	Measuring customer satisfaction "survey design, use, and statistical analysis methods" by "Hayes, Bob E" Edition: 2 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wisconsin ; ASQ Quality Press ; c1998 Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-22-R2 005.346 N8. Place hold Save to lists Add to cart (remove)
2.		Customer centered six sigma : linking customers process improvement and financial results by "Naumann, Earl" "Hoisngton, Steven H" Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wisconsin ; ASQ Quality Press ; 2001 Availability: Items available for reference: AMRITA SCHOOL OF BUSINESS: Not for loan (1)Location, call number: RM15-R1 005.346 P1. Save to lists Add to cart (remove)
3.		Certified quality manager handbook by "Okes, Duke (ed)" "Westcott, Russell (ed)" Edition: 2 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wisconsin ; ASQ Quality Press ; 2001 Availability: Items available for reference: AMRITA SCHOOL OF BUSINESS: Not for loan (1)Location, call number: RM15-R2 005.6(035) P1. Save to lists Add to cart (remove)
4.		Global cases in benchmarking: best practices from organizations around the world by "Camp, Robert C (ed)" Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wisconsin ; ASQ Quality Press ; c1998 Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: RM20-R3 005.6(094.8) N8. Place hold Save to lists Add to cart (remove)
5.		Business process improvement toolbox by "Andersen, Bjorn" Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wisconsin ; Asq Quality Press ; 1999 Availability: Items available for reference: AMRITA SCHOOL OF BUSINESS: Not for loan (1)Location, call number: RM14-R2 005:658:62 N9. Save to lists Add to cart (remove)
6.	Image from Amazon.com	Office kaizen : transforming office operations into a strategic competitive advantage by "Lareau, William" Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wisconsin ; ASQ Quality Press ; c2003 Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-20-R5 005.323.3 P2. Place hold Save to lists Add to cart (remove)
7.	Image from Amazon.com	Certified manager of quality / organizational excellence handbook by "Westcott, Russell T (ed)" Edition: 3 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee ; ASQ Quality Press ; c2006 Availability: Items available for reference: AMRITA SCHOOL OF BUSINESS: Not for loan (1)Location, call number: RM15-R2 005.6 P5. Save to lists Add to cart (remove)
8.	Image from Amazon.com	Managing the customer experience a measurement-based approach by "Wilburn, Morris" Edition: 0 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wisconsin ; ASQ Quality Press ; c2007 Availability: Items available for reference: AMRITA SCHOOL OF BUSINESS: Not for loan (1)Location, call number: RM14-R3 005:658(100)2 P6. Save to lists Add to cart (remove)
9.	Image from Amazon.com	Development of FDA-regulated medical products : a translational approach by Whitmore, Elaine Edition: 2 Material type: Text Publication details: Wisconsin ; ASQ Quality Press ; 2012 Availability: Items available for reference: AMRITA SCHOOL OF ENGINEERING: Not for loan (1)Location, call number: RF44-R1 615.471 Q20. Save to lists Add to cart (remove)