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	1.		How toyota became leadership lessons from the world's greatest car company by "Magee, David" Edition: 0 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York ; Penguin Group ; 2007 Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-12-R1 005:821.1-9 P8. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Who's your gladys? : how to turn even the most difficult customer into your biggest fan by Suttle, Marilyn Vest, Lori Jo Material type: Text Publication details: New York ; AMACOM ; 2009 Availability: Items available for loan: AMRITA SCHOOL OF ENGINEERING (1)Location, call number: GM22R3 005.346 P90. Place hold Save to lists Add to cart (remove)

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