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Strategic management of services framework and cases by
Edition: 1
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi ; Oxford Uni Press ; 1997
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-64-R4 338.46.012 N7.
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4.
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Managing in the service economy by
Edition: 1
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Boston ; HBS Press ; c1986
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-64-R4 338.46 M6.
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Strategic service management beyond the moment of truth by
Edition: 1
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Oxford ; Pergamon ; 1990
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: 338.16.012 N0.
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7.
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Effectively managing human service organizations by
Edition: 1
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Newbury Park ; Sage ; c1993
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-17-R2 005.32 N3.
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8.
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Quality of serivce making it really work by
Edition: 1
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: London ; Mcgraw Hill ; c1994
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-27-R1 005.6 N4.
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Service management and operations by
Edition: 2
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Jersey ; Prentice Hall ; c2000
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-64-R4 338.46 P0.
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Plant and service tours in operations management by
Edition: 5
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Jersey ; Prentice Hall ; c1998
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-23-R3 005.5 N8.
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Service management operations strategy information technology by
Edition: 4
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Boston ; Mcgraw Hill/Irwin ; c2004
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-64-R4 338.46 P4.
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Service management strategy and leadership in service business by
Edition: 3
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Chichester ; John Wiley ; 2000
Availability: Items available for reference: AMRITA SCHOOL OF BUSINESS: Not for loan (1)Location, call number: RM10-R4 338.46 P.
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S - Business : reinventing the services organization by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi ; Biztantra ; 2006
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-64-R4 338.46 P6.
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Service sector management an Indian perspective by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Mumbai ; Jaico ; 2006
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-64-R4 338.46 P6.
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18.
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Service operations management improving service delivery by
Edition: 2
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Dorling Kindersley ; c2005
Availability: Items available for loan: AMRITA SCHOOL OF BUSINESS (1)Location, call number: GM-23-R5 005.5 P5.
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