000			00725nam a2200229Ia 4500
001			M9937
005			20250219110831.0
008			250219s9999 xx 000 0 und d
020			_a0070531226
100			_a"Thompson, Harvey"
245		0	_aCustomer centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first
260			_aNew Delhi
260			_bTata Mcgraw Hill
260			_c2003
300			_a"xv,247p. : ill. ;23.5cm."
500			_aincludes index
650			_aCustomer relations
650			_aCustomer services
650			_aInternational Business Machines Corporation (IBM)--Customer services
650			_aSuccess in business.
942			_cBK
999			_c10066 _d10066