| 000 | 00638nam a2200229Ia 4500 | ||
|---|---|---|---|
| 001 | M10811 | ||
| 005 | 20250219110852.0 | ||
| 008 | 250219s9999 xx 000 0 und d | ||
| 020 | _a9812542442 | ||
| 100 | _a"Metters, Richard" | ||
| 245 | 0 | _aSuccessful service operations management | |
| 260 | _aAustralia | ||
| 260 | _bThomson / South-Western | ||
| 260 | _cc2004 | ||
| 300 | _a"xix,374p. : ill. ;24cm." | ||
| 500 | _aincludes index | ||
| 650 | _aCustomer services--Management | ||
| 650 | _aCustomer services--Management--Case studies | ||
| 700 | _a"King-Metters, Kathryn" | ||
| 700 | _a"Pullman, Madeleine" | ||
| 942 | _cBK | ||
| 999 |
_c11046 _d11046 |
||