| 000 | 00945nam a2200253Ia 4500 | ||
|---|---|---|---|
| 001 | M12004 | ||
| 005 | 20250219143847.0 | ||
| 008 | 250219s9999 xx 000 0 und d | ||
| 020 | _a8126509384 | ||
| 100 | _a"Gustafsson, Anders" | ||
| 245 | 0 | _aCompeting in a service economy : how to create a competitive advantage through service development and innovation | |
| 250 | _a0 | ||
| 260 | _aNew Delhi | ||
| 260 | _bWiley India | ||
| 260 | _c2006 | ||
| 300 | _a"xv,190p. : ill. ;23cm." | ||
| 500 | _aincludes index | ||
| 520 | _aCompeting through services -- Creating a service advantage ---Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right ---Service innovation -- Lead the way. | ||
| 650 | _aCompetition | ||
| 650 | _aCustomer services--Management | ||
| 650 | _aService industries--Technological innovations--Management | ||
| 700 | _a"Johnson, Michael D" | ||
| 942 | _cBK | ||
| 999 |
_c12249 _d12249 |
||