000 00477nam a2200193Ia 4500
001 M14466
005 20250219143940.0
008 250219s9999 xx 000 0 und d
020 _a9788131725405
100 _a"Peelen, Ed"
245 0 _aCustomer relationship management
250 _a0
260 _bDorling Kindersley
260 _c2011
300 _a"xvi,433p. : ill. ;24cm."
500 _aincludes index
650 _aCustomer relations--Management
942 _cBK
999 _c14696
_d14696