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020 _a9781636940052
041 _aeng
100 _aJean Harvey
245 0 _aComplex Service Delivery Processes
245 0 _bStrategy to Operations
250 _aFourth edition
260 _bASQ Quality Press
260 _c2021
650 _a Industries
650 _a Service
650 _aBUSINESS & ECONOMICS
650 _aBusiness planning.,Industrial efficiency.,Organizational effectiveness.,Service industries--Management.
856 _3Click here to access online
856 _uhttps://search.ebscohost.com/login.aspx?direct=true&db=e000xww&site=ehost-live&scope=site&AN=3508513
942 _cEBK
999 _c204584
_d204584