000			00561nam a2200205Ia 4500
001			14762
005			20250221150753.0
008			250214s9999||||xx |||||||||||||| ||und||
020			_a760071519
100			_aMcBride, Dione
245		2	_aA guide to help desk technology, tools and techniques
260			_aNew York
260			_bThomson Learning
260			_c2000
300			_axviii, 358p.
500			_aCDBK693. [With CD-ROM] Includes index
650			_aDesk technology--Tools and Techniques
650			_aSoftware--Support systems
942			_cBK
999			_c30803 _d30803