| 000 | 00621nam a2200217Ia 4500 | ||
|---|---|---|---|
| 001 | M2665 | ||
| 005 | 20250218201646.0 | ||
| 008 | 250218s9999 xx 000 0 und d | ||
| 020 | _a0077076982 | ||
| 100 | _a"Chaston, Lan" | ||
| 245 | 0 | _aCustomer focused marketing : actions for delivering greater internal and external customer satisfaction | |
| 250 | _a1 | ||
| 260 | _aLondon | ||
| 260 | _bMcgraw Hill | ||
| 260 | _cc1993 | ||
| 300 | _a"xi, 222p. : ill. ; 24cm." | ||
| 500 | _aIncludes bibliographical references and index | ||
| 650 | _aCustomer satisfaction | ||
| 650 | _aMarketing management | ||
| 942 | _cBK | ||
| 999 |
_c3349 _d3349 |
||