000			00686nam a2200241Ia 4500
001			18479
005			20250221151220.0
008			250214s9999||||xx |||||||||||||| ||und||
020			_a70447225
100			_aWooten, Bob
245		0	_aBuilding and managing a world class IT help desk
260			_aNew Delhi
260			_bTata McGraw-Hill
260			_c2001
300			_axv, 583p.
500			_aIncludes index
650			_aBusiness management -- Computer applications
650			_aBusiness organizations -- Customer services
650			_aCustomer services -- Help desk
650			_aHelp desk solutions -- Customer problems
650			_aManagement --
942			_cBK
999			_c34476 _d34476