| 000 | 00523nam a2200217Ia 4500 | ||
|---|---|---|---|
| 001 | M3185 | ||
| 005 | 20250218201656.0 | ||
| 008 | 250218s9999 xx 000 0 und d | ||
| 020 | _a0712655190 | ||
| 100 | _a"Taylor, Lynda King" | ||
| 245 | 0 | _aQuality : sustaining customer service | |
| 250 | _a1 | ||
| 260 | _aLondon | ||
| 260 | _bCentury Business | ||
| 260 | _c1993 | ||
| 300 | _a270p. : ill. ;23cm. | ||
| 500 | _aincludes index | ||
| 650 | _aCustomer satisfaction | ||
| 650 | _aCustomer service | ||
| 942 | _cBK | ||
| 999 |
_c3785 _d3785 |
||