000			00636nam a2200229Ia 4500
001			M3703
005			20250218201706.0
008			250218s9999 xx 000 0 und d
020			_a087389362X
100			_a"Hayes, Bob E"
245		0	_aMeasuring customer satisfaction
245		0	_b"survey design, use, and statistical analysis methods"
250			_a2
260			_aWisconsin
260			_bASQ Quality Press
260			_cc1998
300			_a"xviii,278p. : ill. ;23.5cm."
500			_aincludes and bibliography and index
650			_aCustomer satisfaction--Statistical methods
650			_aQuestionaries
942			_cBK
999			_c4245 _d4245