000			00586nam a2200241Ia 4500
001			M3704
005			20250218201706.0
008			250218s9999 xx 000 0 und d
020			_a0875845622
100			_a"Martin, John E"
245		0	_aCommand performance
245		4	_bthe art of delivering quality service
250			_a1
260			_aBoston
260			_bHBS Press
260			_cc1994
300			_a"xx,260p. : ill. ;24cm."
500			_aincludes index
650			_aCustomer satisfaction
650			_aCustomer service
650			_aQuality control
942			_cBK
999			_c4246 _d4246