| 000 | 00638nam a2200253Ia 4500 | ||
|---|---|---|---|
| 001 | M2420 | ||
| 005 | 20250219100403.0 | ||
| 008 | 250219s9999 xx 000 0 und d | ||
| 020 | _a70782504 | ||
| 100 | _a"Zeithaml, Valarie A" | ||
| 245 | 0 | _aServices marketing | |
| 250 | _a1 | ||
| 260 | _aNew York | ||
| 260 | _bMcgraw Hill | ||
| 260 | _cc1996 | ||
| 300 | _a"xx,700p. : ill. ;23.5cm." | ||
| 490 | _aMcgraw Hill marketing and advertising series | ||
| 500 | _aincludes index | ||
| 650 | _aCustomer service | ||
| 650 | _aMarketing | ||
| 650 | _aServices industries--Marketing | ||
| 700 | _a"Bitner, Mary Jo" | ||
| 942 | _cBK | ||
| 999 |
_c4553 _d4553 |
||