000			00846nam a2200289Ia 4500
001			43829
005			20250221154704.0
008			250214s9999||||xx |||||||||||||| ||und||
020			_a9788120337541
100			_aFluss, Donna
245		0	_aReal-time contact center
260			_aNew Delhi
260			_bPHI Learning
260			_c2009
300			_axv, 221p: ill
500			_aIncludes index
650			_aE-Mail customer service
650			_aE-service modules
650			_aPerformance management Real-time contact centers
650			_aProductivity and quality enhancement systems
650			_aQuality management
650			_aReal-time contact center
650			_aReal-time enterprises
650			_aSales and marketing Real-time contact center
650			_aSpeech recognition Return on investment
942			_cBK
999			_c59620 _d59620