| 000 | 00491nam a2200205Ia 4500 | ||
|---|---|---|---|
| 001 | M6473 | ||
| 005 | 20250219100454.0 | ||
| 008 | 250219s9999 xx 000 0 und d | ||
| 020 | _a333936663 | ||
| 100 | _a"Belding, Shaun" | ||
| 245 | 0 | _aDealing with the customer from hell | |
| 245 | 2 | _ba survival guide | |
| 260 | _aDelhi | ||
| 260 | _bMacmillan | ||
| 260 | _c2000 | ||
| 300 | _a181p. : ill. ;22cm. | ||
| 650 | _aCustomer service | ||
| 650 | _aMarketing management | ||
| 942 | _cBK | ||
| 999 |
_c6873 _d6873 |
||