| 000 | 00604nam a2200241Ia 4500 | ||
|---|---|---|---|
| 001 | M7028 | ||
| 005 | 20250219100506.0 | ||
| 008 | 250219s9999 xx 000 0 und d | ||
| 020 | _a333946073 | ||
| 100 | _a"Sturdy, Andrew (ed)" | ||
| 245 | 0 | _aCustomer service | |
| 245 | 0 | _bempowerment and entrapment | |
| 260 | _aNew York | ||
| 260 | _bPalgrave | ||
| 260 | _c2001 | ||
| 300 | _a"xi,215p. : ill. ;23.5cm." | ||
| 500 | _aincludes index | ||
| 650 | _aCustomer service | ||
| 650 | _aMarketing management | ||
| 700 | _a"Grugulis, Irena (ed)" | ||
| 700 | _a"Willmott, Hugh (ed)" | ||
| 942 | _cBK | ||
| 999 |
_c7414 _d7414 |
||