| 000 | 00609nam a2200229Ia 4500 | ||
|---|---|---|---|
| 001 | M9042 | ||
| 005 | 20250219110818.0 | ||
| 008 | 250219s9999 xx 000 0 und d | ||
| 020 | _a1578200709 | ||
| 100 | _a"Dawson, Keith" | ||
| 245 | 0 | _aCall center handbook | |
| 245 | 0 | _bcomplete guide to starting running and improving your call | |
| 250 | _a4 | ||
| 260 | _aNew York | ||
| 260 | _bCMP Books | ||
| 260 | _c2001 | ||
| 300 | _a382p. : ill. ;23cm. | ||
| 650 | _aCall centers--Management | ||
| 650 | _aCustomer services--Management | ||
| 650 | _aManagement information systems (MIS) | ||
| 942 | _cBK | ||
| 999 |
_c9469 _d9469 |
||