| 000 | 00505nam a2200217Ia 4500 | ||
|---|---|---|---|
| 001 | M20 | ||
| 005 | 20250218201555.0 | ||
| 008 | 250218s9999 xx 000 0 und d | ||
| 020 | _a0333639103 | ||
| 100 | _a"Lynch, James J" | ||
| 245 | 0 | _aCustomer loyalty and success | |
| 250 | _a1 | ||
| 260 | _aLondon | ||
| 260 | _bMacmillan | ||
| 260 | _c1995 | ||
| 300 | _a"xiv,292p. : ill. ;22cm." | ||
| 500 | _aincludes index | ||
| 650 | _aCustomer satisfaction | ||
| 650 | _aCustomer service | ||
| 942 | _cBK | ||
| 999 |
_c986 _d986 |
||