includes index

Contents: Chapter 1: Enterprise-wide deployment -- enterprise view -- leadership -- organizational goals and objectives -- history of organizational improvement and foundations of six sigma -- Chapter 2: Business process management -- process versus functional view -- voice of the customer -- business results -- Chapter 3: Project management -- project charter and plan -- team leadership -- team dynamics and performance -- change agent -- management and planning tools -- Chapter 4: Six sigma improvement methodology and tools-define -- project scope -- metrics -- problem statement -- Chapter 5: Six sigma improvement methodology and tools-measure -- process analysis and documentation -- probability and statistics -- collecting and summarizing data -- properties and applications of probability distributions -- measurement systems -- analyzing process capability -- Chapter 6: Six sigma improvement methodology and tools-analyze -- exploratory data analysis -- hypothesis testing -- Chapter 7: Six sigma improvement methodology and tools-improve -- design of experiments (DOE) -- response surface methodology (RSM) -- evolutionary operations (EVOP) -- Chapter 8: Six sigma improvement methodology and tools-control -- statistical process control -- advanced statistical process control -- lean tools for control -- measurement system re-analysis -- Chapter 9: Lean enterprise -- lean concepts -- lean tools -- total productive maintenance (TPM) -- Chapter 10: Design for six sigma -- quality function deployment (QFD) -- robust design and process -- failure mode and effects analysis (FMEA) -- design for X (DFX) -- special design tools -- Appendix 1: ASQ code of ethics -- Appendix 2: six sigma black belt certification body of knowledge -- Appendix 3: Control limit formulas -- Appendix 4: Constants for control charts -- Appendix 5: Areas under standard normal curve -- Appendix 6: Areas under standard curve to the right of selected z-values.