Service management for competitive advantage

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Material type: Text

TextSeries: McGraw Hill management and organization seriesPublication details: Singapore; Mcgraw Hill; c1994Description: "xviii, 462p. : ill. ;22cm."ISBN:

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Holdings
Item type	Home library	Call number	Status	Barcode
BOOKS	AMRITA SCHOOL OF BUSINESS	338.46 N4 (Browse shelf(Opens below))	Available	M786

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Previous	338.46.012 N7 Strategic management of services framework and cases	338.46 M6 Managing in the service economy	338.46 N3 Managing the professional service firm	338.46 N4 Service management for competitive advantage	338.46 N6 Understanding services management integrating marketing organisational behaviour operations an	338.46 N8 Service management operations strategy and information technology	338.46 P0 Service management and operations	Next

includes bibliographical references and index

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Central Library - Coimbatore