Measuring customer satisfaction "survey design, use, and statistical analysis methods"

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Material type: Text

TextPublication details: Wisconsin; ASQ Quality Press; c1998Edition: 2Description: "xviii,278p. : ill. ;23.5cm."ISBN:

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Holdings
Item type	Home library	Call number	Status	Barcode
BOOKS	AMRITA SCHOOL OF BUSINESS	005.346 N8 (Browse shelf(Opens below))	Available	M3703

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Previous	005.346 N7 One size fits one building relationships one customer and one employee at a ti	005.346 N7 Satisfaction : a behavioral perspective on the consumer	005.346 N7 Customer driven marketing the ideal way to increased profits through marketing sales i	005.346 N8 Measuring customer satisfaction "survey design, use, and statistical analysis methods"	005.346 N8 Best practices : building your business with customer focused solutions	005.346 N8 Finding the profit in customer satisfaction translating best practices into bottom line results	005.346 N8 What customers like about you adding emotional value for service excellence and competitiv	Next

includes and bibliography and index

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Central Library - Coimbatore