includes index

Contents: Part 1: General framework for evaluation -- Chapter 1: The need for a results-based approach -- Chapter 2: Measuring the HR contributions: a survey of approaches -- Part 2: Developing a results-based approach -- Chapter 3: Developing a results-based approach and a new model -- Chapter 4: Management influence on HR results -- Part 3: Measuring the contribution of human resources -- Chapter 5: Data collection techniques -- Chapter 6: Evaluation design and implementation -- Chapter 7: Measuring the total human resources effort -- Chapter 8: Measuring specific human resources functions -- Chapter 9: Using benchmarking to measure HR effectiveness -- Part 4: Data analysis and presentation -- Chapter 10: Human resources costs -- Chapter 11: Data analysis and interpretation -- Chapter 12: Communication of HR program results -- Appendix: How results-based are your human resources programs? Scoring and interpretation -- CEO: check your commitment to the human resources function -- Feedback questionnaire for HR program -- Performance improvement plan.